Hello
my colleague (using WM5) encountered an error whilst using WM. A partial page, which previously was fine, would not open for editing (the controller rules would open ok).
Now when he clicks the page he gets the following error:
The requested transaction could not be completed due to an unexpected system problem.
________________________________________
This could be due to an application or system error. It can also occur due to system availability problems. Your System Administrator will be able to provide more detailed diagnosis of the actual problem.
You can try the following:
+?+?+? Exit from this browser screen and restart the application in another browser window.
+?+?+? Retry your transaction.
________________________________________
If the transaction fails again, please consult your System Administrator for further assistance.
Any idea what we can do to try to track down this error?
Thanks
my colleague (using WM5) encountered an error whilst using WM. A partial page, which previously was fine, would not open for editing (the controller rules would open ok).
Now when he clicks the page he gets the following error:
The requested transaction could not be completed due to an unexpected system problem.
________________________________________
This could be due to an application or system error. It can also occur due to system availability problems. Your System Administrator will be able to provide more detailed diagnosis of the actual problem.
You can try the following:
+?+?+? Exit from this browser screen and restart the application in another browser window.
+?+?+? Retry your transaction.
________________________________________
If the transaction fails again, please consult your System Administrator for further assistance.
Any idea what we can do to try to track down this error?
Thanks
RE: WebMaker 5 error when loading Partial Page
Do you mean that they are getting this error when trying to open the Page Design tab for the partial page in the studio?
If so, is this error message displayed within the specific page tab, or is it replacing the whole WM studio window?
Do you know if any changes were made to the partial page (or the project in general) just before it stopped working?
To try and debug, I would suggest having a look at the studio log files, in particular the fm_log.txt file, which can be found in the .../WebMaker/design/blueprints/xlog directory.
Hopefully there will be something there to help diagnose the problem.
If possible, if might also be worth exporting this project and trying it in a newer version of the studio.
Regards,
Gerard
RE: WebMaker 5 error when loading Partial Page
sorry, should have been more specific. Yes, they are trying to sccess the page design tab. Changes have been made recently to the page, but is published correctly since they were made, and the page has been accessible.
The error takes up the tab that the page should open in.
I'll check that log and see if anything jumps out.
Thanks for your help
RE: WebMaker 5 error when loading Partial Page
I had a look in the "structure" xml file for the problem partial page and found that adding a "hint" to a control had corrupted this file.
I'd copied & pasted the text out of a Word document into the Hint Message and the formatting from Word was present within the Hint tags.
I hope this helps if someone else has this problem in the future.
Cheers Craig
RE: WebMaker 5 error when loading Partial Page
I'm glad you managed to get it resolved, and thanks for letting us know the cause.
Regards,
Gerard