Submit Button Timeout

Submitted by bsbundrick on Fri, 09/13/2013 - 14:55

Hello all, I'm having an issue with my form where (as far as I can tell) after about 10 minutes, the final submit button simply does not work. It appears to 'click down' but does not pop back up like a normal button and the form never proceeds to the form submission actions and then the confirmation page

the button works within that 10 minute or so window, but it is quite a large form and typically takes much longer than that.

The button is currently inside of a group that is hidden until the user checks a box and then is shown and the even options are set to Event:onclick Action:Form Submission

using webmaker v3

any ideas?

RE: Submit Button Timeout

There is no specific time delay processing in WebMaker.
It might be worth checking that there are no javascript errors that might prevent the onclick events firing?

Most browsers have an F12 option that will bring up the developer tools that have a 'Console' option to highlight any script errors.

RE: Submit Button Timeout

There is no specific time delay processing in WebMaker.
It might be worth checking that there are no javascript errors that might prevent the onclick events firing?

Most browsers have an F12 option that will bring up the developer tools that have a 'Console' option to highlight any script errors.

getting these 2 errors when I click

Uncaught TypeError: Cannot read property 'parentNode' of undefined PopupWindow.js:248
PopupWindow_isClicked PopupWindow.js:248
PopupWindow_hideIfNotClicked PopupWindow.js:263
PopupWindow_hidePopupWindows PopupWindow.js:276

Uncaught TypeError: Cannot set property 'className' of null ErrorDisplay.js:435
hyf.validation.ErrorDisplay.showErrorTooltip ErrorDisplay.js:435
hyf.validation.ErrorDisplay.updateDisplay ErrorDisplay.js:266
hyf.validation.ErrorDisplay.showErrors ErrorDisplay.js:176
hyf.validation.validateForm FormValidator.js:45
hyf.FMAction.handleFormSubmission FMActions.js:45
(anonymous function) LoginEntry.do:677
(anonymous function) dojo.js:14
submit_btnonclick LoginEntry.do:678
onclick

EDIT: seems like the first error with the popup window errors on every mouse click event, doesn't seem to be affecting the submit button, it's the second error that seems to be the issue, although I'm not sure what to do, this is all webmaker js

RE: Submit Button Timeout

The second script error is caused if WebMaker is trying to validate the page and then mark the field in error.
One possibility is that you have a field within a group that is invalid (e.g. mandatory, but you have a null value), but the group is not visible on the page (probably hidden)?
The processing is trying to mark the field with an error, but can't find the field to highlight.

In this case you would not likely be able to submit if there is an error on the page.

RE: Submit Button Timeout

The second script error is caused if WebMaker is trying to validate the page and then mark the field in error.
One possibility is that you have a field within a group that is invalid (e.g. mandatory, but you have a null value), but the group is not visible on the page (probably hidden)?
The processing is trying to mark the field with an error, but can't find the field to highlight.

In this case you would not likely be able to submit if there is an error on the page.

thanks a lot for your help, I found a few fields on my form that were checked as mandatory, and after unchecking them, the issue appears to have gone away, I appreciate your quick responses very much! +1!!